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How to (almost) painlessly upgrade your company’s software

As companies grow, the tools they need to be effective need to become more sophisticated and flexible. Everything from billing to CRM systems, which often start out as spreadsheets and Word documents, require upgrading to systems designed for the specific task at hand. When this happens, a process is changed and everyone knows that nobody …

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“Clear eyes, full hearts, can’t lose”: How process mapping can show your business a better way to operate

Most organizations grow organically. They’re founded by a person or people who believe they can do something better than what the market currently offers. Naturally, those people may carry over learnings from their education and work experience, perpetuating systems or processes that may be dated or flawed to begin with. As the business grows and …

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The Founder’s Dilemma

Starting a business is hard. Navigating the challenges of entrepreneurship takes a lot of blood, sweat and tears. Is it any wonder that most founders are fiercely protective of their work? After all, it’s the founder who has driven the company to its current level of success. No one else is familiar with the long …

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The Case for Operations

Operations are often referred to as the ‘ugly stepchild’ of a business and it’s easy to understand why. There’s no instant gratification of a flashy marketing campaign, no rush of closing a big sale, and no big launch for the latest product. Operations are often invisible to the rest of the team. They rarely provide …

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3 Signs Your Company Has Reached Organizational Adolescence

Growing up isn’t always easy. If you remember your teenage years, you’ll know that navigating the period between your carefree youth, when everything was new and exciting, and adulthood, when you’re more mature and self-assured, can be rocky. Everything you thought you knew gets turned on its head, you have a whole new set of …

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How an Organization Audit Can Help Your Business Move from Start-up to Grown-up

There’s a story that many entrepreneurs know all too well: You start a business and in the beginning, everything is great. Your product/service is new and exciting, and you have a small, nimble team dedicated to bringing your vision to life. Yes, there are struggles, but there’s also a lot of fun to be had. …

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